Refund policy

I hope that you love your order. But if you change your mind, you can request a refund within 30 days of receiving your order. We reserve the right to refuse any refunds if the returned product is not in its perfect original condition as we are unable to restock and sell damaged artwork, so please make sure you repackage with care. 

To start a return, please contact me via the contact form on the website, giving your order number and (for orders of multiple products) details of which product(s) you are returning and why. 

All returns must be sent tracked to the following address:

Glicéexpress, First Floor, 8 Bond Street, Brighton, East Sussex, BN1 1RD, United Kingdom. 

The customer is responsible for all costs relating to returning their order, this includes shipping fees, sales taxes and import duties. We are not responsible for products that you have returned which have been lost or damaged in transit back to us.

We will examine the returned product(s) and notify you of your refund via email within a reasonable period of time. Refunds will be processed as soon as possible, and always within 5 business days of refund approval. 

You will be refunded using your original payment method. Please remember it can take time for your bank or credit card company to process refunds. 

Damage/non-delivery:

Claims for damage must be made within 3 days of receipt of goods. The damaged product and packaging must be retained in case of inspection by the courier. We recommend taking photos as evidence. 

Claims for non-delivery must be made within 28 days of dispatch.

Please contact us using the contact form on the website, giving your order number and details of the damage if applicable. 

The cost of the damaged/lost products and any applicable delivery charges will be refunded using your original payment method. Please remember it can take time for your bank or credit card company to process refunds. However, if more than 15 business days have passed since we approved your refund and you have not received it, please contact us using the form on the website, and we'll look into it.